Bosnia and Herzegovina — Bosna i Hercegovina, Central African Republic — République centrafricaine, Dominican Republic — República Dominicana, French Southern and Antarctic Lands — Terres australes et antarctiques françaises, Republic of the Congo — République du Congo, Saint Pierre and Miquelon — Saint-Pierre-et-Miquelon, São Tomé and Príncipe — São Tomé e Príncipe, Svalbard and Jan Mayen — Svalbard og Jan Mayen, United Arab Emirates — دولة الإمارات العربية المتحدة. If the parcel is confirmed delivered with a Proof of Delivery (POD) or if a "Safe Place/Leave with Neighbour/Delivered with Consignees Authority" request is made with our courier directly, we are unable to issue a refund if these parcels are lost/stolen. I ordered some things last week - NIOD mostly - and even after 9 days there was no shipping confirmation. We recommend signing up for our email notifications for products that are out of stock. I sent an email to Deciem, but I still haven’t received any correspondence even a week later. The parcel arrived on time but one of the items was wrong . All of our shipping information is available on our FAQ. But everything came really quickly without any problems. I’m scared that my order will not come. Heavy box full of glass bottles was so poorly packaged, nothing to protect the products and of course one of them shattered completely and spilled everywhere. Thank you for your feedback! I have recommended this site to alot of my friends and never knew how bad is the customer service until last month, I have ordered an entire package as a birthday gift for my friend, I was always tracking the shipment and it showed that the package has been delievred which is totally not the case. Email Please enter an email Invalid format. Good experience. boxes? We offer one shipping option at this time, but we hope to offer expedited shipping in the future. Made a mistake? Orders within the USA over $500 are shipped with signature required. My order is wrong. We use various couriers depending on the destination and, as a result, shipping times may vary. You will not incur any such border fees in Canada, USA, UK, EU or Australia as these countries are served by our local offices. Oh no! We encourage you to visit one of our DECIEM brick-and-mortar, For retailer or distribution inquiries, please fill out the, Absolutely! Thank you for submitting your product review. We do our best to make sure orders are packaged correctly but sometimes people make mistakes. We thank you for your patience and hope you enjoy your DECIEM goodies! Do my shipping & billing addresses need to be the same? Thank you for your feedback! I would like to receive a one-time notification when this product is in stock. Archived [Misc] Deciem shipping delays. Yes, you may! Orders & Shipping 1. I have tried multiple times already. I received a order confirmation email from Deciem but never received a shipping confirmation. Online purchases cannot be refunded in-store, but our ambassadors will accept the items and put in a refund request for you which will be issued by our Customer Happiness Team. Please refer to our Return Policy in our Terms & Conditions. When can I expect a response to my email? What methods of payment do you currently accept? Maximum satisfaction and I recommend shopping on this website to everyone! Thanks, best prices and availability on the web!Shipping was free as well. To keep it safe we have locked it. I would like to receive a one-time notification when this product is in stock. If you have created an account, then you can also track your Deciem order in your account. Can I return products without their original boxes/packaging? Unfortunately, we cannot offer partial refunds for items returns from a set. Shipping fees and Item(s) listed as Final Sale are non-refundable. We are continuing to process orders to areas without delivery disruptions caused by COVID-19 however some countries may experience delays. (Uk). However, please allow up to 12 business days for the E-Commerce team to process your return and for the refund to be issued. However, please check back regularly as we will be restocking on an on-going basis as normal. I was absolutely thrilled with the services of DECIEM. Not sure who is at fault, the warehouse, or DPD who did the delivery. Great website and incredibly fast shipping to Poland, received one day early. That’s okay! Never heard from them again. Thank you for submitting your product review. I am so mad and confused. I placed an order on your website and never received a confirmation email. Our team is working very hard but we are experiencing very rapid growth at this time. How much to qualify for free shipping? Once an order has been packed by our E-Commerce, we are no longer able to cancel the order but we do offer our 365-day refund policy in any event. Review of customer service, shipping, and product quality. Please refer to our website for an in-depth guide to patch testing. i’m so frustrated at this point. We have sent you an email with instructions on how to confirm your subscription. Thank you for taking the time to share your kind feedback with us! Hi there! In this case, we must honor the refund policy that has been put in place by the retailer this product has been originally purchased from. Thank you kindly! Our team is a bit behind on emails at the moment but is working to respond to each inquiry in the most timely manner possible. Some regions include taxes and duties while others do not. to resolve any outstanding order / delivery problems or issue the refunds. I ordered 5 items and only 2 came! In these cases we suggest to cancel original order and place a new one with correct shipping address. Welcome back! We're so sorry to hear this :-( Please kindly reach out to our Customer Happiness team via DECIEM.com/contact > Order Inquiries > Contact us about a shipment issue. As required by the European Cosmetics Regulations, we only work with suppliers who do not perform animal testing. Once your order has shipped you will receive an email notification with your tracking number so that you can trace your order. If you are unable to submit an email to us, please contact us via +1-646-661-4290. The team’s hours of service are Monday to Friday from 9am to 6pm EST (excluding holidays).
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